A man and a woman are walking on a dock with their luggage.

Enjoy peace of mind with our flexible cancellation and rescheduling policy.

We understand that unexpected events can arise during your trip, such as flight delays, illness, or other unforeseen circumstances. This is why our goal is to provide you with peace of mind during your visit to paradise. We offer a flexible cancellation policy to accommodate this.

  • What is the cancellation policy?

    You can cancel up to 24 hours in advance of the experience for a full refund.


    To receive a full refund, you must cancel at least 24 hours before the experience's scheduled start time.


    If you cancel less than 24 hours before the experience's start time, the amount you paid will not be refunded.


    Any changes requested less than 24 hours before the experience's start time cannot be accommodated.


    Cut-off times are based on the experience's local time.


    This experience is weather-dependent. If it is canceled due to poor weather conditions, you will be offered an alternative date or a full refund.

  • How do I reschedule or change my booking?

    You can change or reschedule your booking up to 24 hours before your photoshoot appointment through our live chat support system. Please contact us via live support, and a customer service representative will be happy to assist you with your booking.